CHANCE BLISS

chancebliss@gmail.com | www.linkedin.com/in/chancebliss

I’m an innovation leader with 20+ years of experience in UX, product, and digital transformation—primarily in complex, regulated industries like healthcare, pharma, and banking. Throughout my career, I’ve focused on making emerging technologies not just usable, but truly useful. I’m passionate about using design to build better strategies, smarter systems, and more human-centered products.

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JOB EXPERIENCE

Digital Transformation Consultant - Jan 2024 to Present

CB Design | New Jersey

Client: The Emerson Group | Pennsylvania

• Led the selection process for a new Digital Asset Management (DAM) and intranet system by conducting comprehensive stakeholder and user research to identify needs and pain points.

• Performed market analysis and vendor evaluation, recommending the best solutions to optimize asset management and workflow efficiency

• Researched and evaluated AI-enabled platforms (DAM, intranet) to optimize enterprise workflows and data governance

UX Consultant, Innovation & E-commerce - May to August 2024

CB Design | New Jersey

Client: iMedia Inc. | New Jersey

• Led the redesign e-commerce platform, enhancing the user experience for direct-to-consumer sales of medical devices and supplies

• Led user research, created wireframes and prototypes, and collaborated with cross-functional teams to improve site navigation, usability, and accessibility, resulting in a more intuitive and efficient shopping experience

• Explored AI-enabled tools to streamline customer account management and enhance predictive ordering experiences in DTC healthcare eCommerce

Director, Global Design Operations & Innovation - Jun 2022 to Dec 2023

Haleon | Warren, New Jersey

I led global design operations, coach and support product teams in human-centric design methodologies and manage a team of UX researchers and designers while overseeing external creative and development agency partnerships.

Responsibilities:

• Led digital transformation projects in regulated healthcare settings, preparing teams to adopt and scale emerging technologies

• Coaching, training and supporting product teams on human-centric design, design thinking and design sprint principles and frameworks

• Overseeing global design operations and tooling (Figma, Jira, Confluence, UserTesting, and Dovetail)

• Managing a global team of UX researchers and designers external creative and design agency engagements across global and local initiatives

• Led collaboration between design, data, and product teams to develop predictive and diagnostic digital health tools, bridging advanced analytics and patient-centered design.

• Brands: Sensodyne, Centrum, Theraflu, and Voltaren

Director, Digital Innovation & Emerging Tech - Nov 2018 – Jun 2022

GSK | Warren, New Jersey

I led user research and design efforts, managed agency operations, provided coaching and training in product management and agile methodologies, and oversaw various digital initiatives.

Responsibilities:

• Product strategy, design, and development

• User research, user experience, and user interface design

• Manage agency operations and processes

• Product management, agile, and user experience coaching and training

• Brands and Projects: MyQuit (Nicorette) Mobile App, Theraflu Flu Test Mobile App, Flonase Allergy Tracker and Prediction, Web and Mobile Framework, and GSK Brand Marketing Campaign Platform

Vice President, User Experience - Nov 2014 - Apr 2018

iMedia Inc. | Boonton, New Jersey

As a Vice President of User Experience, I was an account and team manager, provided strategic leadership in user experience design, streamlined agency operations, and successfully secured new business opportunities.

Responsibilities:

• Account manager and team manager

• Strategy and user experience design lead

• Manage agency operations and processes

• New business pitches and proposals

• Clients: AdvantageCare Physicians, Berlitz, Carnegie Hall, Crestron, Emblem Health, Ohaus, Sharp USA and Susan G. Komen

Director, User Experience - Sep 2010 - Nov 2014

Sullivan | New York, New York

Led information architecture and user experience designer for all client projects including web, mobile and advertising. Grew digital business revenue by a factor of 10 in 24 months.

Responsibilities:

• Team leader and manager

• Information architecture, content strategy, and user experience design

• New business pitches and proposals

• Clients: American Express, Blackrock, Broadridge, Charles Schwab, Columbia Management, Duke University, Linkedin, Merrill Lynch, New York University, Pershing, Tradeweb and WebMB

Director, Product Management - May 2006 - Sep 2010

DigitalGrit | Boonton, New Jersey

Lead product manager for DigitalGrit's SEM, SEO, display advertising and email marketing campaign management, tracking, analytics and reporting platforms. Combined platforms supporting over $200 million + in client revenue.

Responsibilities:

• Team leader and manager

• Information architecture, content strategy, and user experience design

• Product roadmaps, requirements, specifications and budgets

• Clients: AutoNation, Consumer Reports, K12, Kaplan University and Intuit

Director of Product Management - Oct 2004 – May 2006

Audible.com | Newark, New Jersey

Lead product manager for Audible's e-commerce website including subscription services, offers and promotions, editorial content, in-site search, audio download and shopping cart. Supporting over 250,000 subscribers with $90 million + in revenue.

Responsibilities:

• Information architecture, content strategy, and user experience design

• Product roadmaps, requirements, specifications and budgets

• User research and testing

ADDITIONAL EXPERIENCE

• Director, Project Management, Tribal DDB - New York, New York | Dec 2002 - Oct 2004

• Senior Project Manager, Siegel and Gale - New York, New York | Jan 2000 - Oct 2002

• Senior Web Developer, Bank One - Dallas, Texas | Jan 1997 - Jan 2000

EDUCATION

• MBA, International Business - School of Global Management (Thunderbird)

• BA, International Politics - University of California, San Diego

SKILLS & EXPERTISE

• Design: Product Design, Design Thinking, Design Sprints, and User-Centered Design

• UX Design: Information architecture, content strategy, wireframing, rapid prototyping, design libraries and systems

• UX Research: Qualitative and quantitative research and analysis, user testing and analysis, usability testing and analysis, A/B testing and analysis, user personas and journeys, and service mapping and design

• Tools: Axure, Discuss.io, Dovetail, Figma, Bynder, Google Analytics, Hotjar, Invision, Miro, Mural, Sketch, Usertesting.com, and Workvivo